JOURNAL OF BUSINESS AND PUBLIC ADMINISTRATION

Abstract:
Microsoft Excel skills are imperative in today’s competitive market and the skill is highly demanded by businesses. The MOS Excel Expert Certification (MO-201) validates the competency that one should build to meet employers’ expectations. The paper addresses the statistical mean rank difference in four skill groups of the certification test. Results of the four groups of the test were compared, using the Kruskal-Wallis’s test. The null hypothesis of the equality of the means for different groups was rejected at the 5% level of significance. Because the null hypothesis was rejected, the Conover post hoc test was applied for multiple pairwise comparisons, to discern which of the sample pair combinations were significantly different. The paper examines some of the concepts of groups 2 and 3 questions where students struggled the most and rendered insights to overcome those hurdles.

Keywords:

MOS Excel Expert Test; Non-parametric tests, Advanced Excel functions

Abstract:
Intellectual capital and knowledge assets are intangible assets with an important role to create advantage in competition. This study examines the main dimensions of intellectual capital as an independent variable in order to provide more detail information about the influence of dimensions of intellectual capital on performance of financial, either directly or indirectly through knowledge assets. Knowledge assets also become moderation and mediation variable for the effect of intellectual capital and performance of financial. This study population is manufacturing industry companies in Indonesia Stock Exchange (IDX). The samples selection uses saturated or census sampling. Data is collected by documentation techniques from www.idx.go.id. The data analysis tool is regression. The results show that except for the influence of human capital on knowledge assets either directly or through knowledge assets, all hypotheses for the effect of intellectual capital dimension on company performance either directly or through knowledge assets is accepted. The results also show that knowledge assets only strengthen the relationship between capital employed and company's performance of financial, but cannot strengthen the relationship between human capital and structural capital and company's performance of financial. This study also found that intellectual capital has a significant positive effect both directly on financial performance or through knowledge assets. Knowledge assets also strengthens the influence of IC on performance.

Keywords:

human capital, structural capital, capital employed, profitability, knowledge asset

Abstract:
Development and innovation in the digital technologies impact the whole society, communications, finances, trade, education and health services, business patterns and the entire value-added channel. The increase in the speed of digitization and its expansion within businesses leads to significant changes, both regarding the human capital and the way work and place of work are organized, with high impacts on skills, labor standards, human welfare and sustainable development of countries. Digitization involves changes not only in the human capital, but in the organizational one as well, so that for each euro invested in physical capital (hardware) some additional 10 euros have to be invested in intangible activities, especially in the human and organizational capital (Brynjolfsson and McAfee, 2014). The paper aims to analyse the impacts of digitization on human capital in the EU economies, also considering the impact of the COVID-19 pandemic that has speeded up the digitization process in the EU countries. Both the useful aspects and the challenges determined by the new requirements regarding the skills necessary to human capital are emphasized, as well as the efforts included in the EU programs dedicated to such issues, considering that 42% of the European citizens do not possess basic digital skills and 37% of labor force does not possess adequate digital skills. Finally, some econometric aspects regarding the relationship between welfare and population’s digital skills are revealed, as well as conclusions on further research and directions for action.

Keywords:

innovation, digital technologies, human capital, the COVID-19 pandemic, digital skills

Abstract:
The conceptualised and critically examined the thinking behind the quality of services rendered to undergraduate students at a state-owned institution in South Africa. The population was 106 and 106 questionnaires were administered and 87 were returned. The approach used for this study was a quantitative and a survey research method using a questionnaire to elicit information from the third-year undergraduate students of the Business Management Department at the University was followed. Findings from the study revealed that modern facilities were used to deliver quality services of teaching, research, and supervision of students. Many respondents attested to study guide materials at the Department of Business Management. Some of the students have issues with languages such as isiZulu, isiXhosa, and isiNdebele. Several recommendations were made which include: the need to have efficient, effective, and quality services delivered on a regular basis. The need to have more recent and diverse materials that could meet the broad needs of the students. The study made credence on effective and efficient services rendered by lecturers at different intervals in teaching, learning and supervisory roles. Improved consultation hours of lecturers and tutors could assist students’ inadequacy in study and materials required.

Keywords:

Measuring service quality, undergraduate students, business management, Public University

Abstract:
This study seeks to understand the relationship between financial inclusion, national development, and the stability of the national financial system in Indonesia. The data collected in this study is a secondary data that includes the data of the number of commercial bank accounts, number of commercial banking service offices, number of general credits, average income, population welfare, goods and services production, and number of credits of 34 provinces throughout Indonesia, from 2015 until 2019. A dynamic statistic panel Model of the Generalized approach of Moments (GMM) is used for data analysis. The results of this research showed that financial inclusion has a significant negative influence on national development, but it can increase the national financial stability system. This is possible due to the diversity of demography, economic condition, and geographical condition in each province of Indonesia.

Keywords:

Financial Inclusion, National Development, Financial Stability, Financial System

Abstract:
New Public Management (NPM) is a business-oriented approach to public administration that has existed for many years. While there are mixed opinions on NPM's level of effectiveness, I believe that the more pressing question is if it is ethical. This paper seeks to answer said question by utilizing Terry Cooper's insights on ethics. By discussing various matters and providing multiple illustrations, such as NPM's relationship to privatization, contrasting out, elites, and everyday citizens, this work concludes that NPM is not an ethical methodology to public administration.

Keywords:

New Public Management (NPM), Ethics, Privatization, Contracting Out, Elites

Abstract:
This paper presents a synopsis of recipients’ benefits from the South African COVID-19 social relief fund. The objective of the paper is to evaluate the key benefit of the COVID-19 special grant and if the Grant had a positive impact in the lives of recipients and their family members. The paper applied a mix of succinct review and thematic analysis. Secondary data collection was from the archive of survey questionnaires conducted by the Department of Social Development. Findings from the thematic graphical analysis of the recipients’ responses show that more than 93% of the COVID grant recipients used the fund for food. Furthermore, over 88% avowed that the grant had a positive impact in their lives and over 79% of the grant recipients indicated that the fund had a positive impact in the lives of their family members. The findings offer practical and policy implication for government’s social security agency. The recipients’ acceptance of positive benefit regarding food and overall effect on wellbeing is an indication that extension of the COVID-19 social relief fund or conversion thereof to unemployment security assistance might have the propensity to provide relief from poverty and hunger to recipients and improve social wellbeing. The paper highlights the imperative for further research to expand this analysis by using other countries for a comparative analysis.

Keywords:

Government grants; social security; covid-19 relief; distress relief, social security governance, hunger, and poverty

Abstract:
This research was carried out to have a deeper comprehension of the role that learning organizations play in mediating the relationship that exists between Total Quality Management and operational performance. This research was carried out at leather SMEs in the Garut Regency. In this study, quantitative research methods are used, and a questionnaire is used to collect the data. The individuals responsible for Leather SMEs in Garut Regency make up the population that was used for this study, and there were a total of 106 responses. The data from this study are analyzed using descriptive analysis and SEM analysis. The analysis is done with the help of the SmartPLS program. The findings of this study show that Total Quality Management has a significant and positive effect on learning organizations. The learning organization then has a significant and positive impact on the operational performance of the business. And learning organization has a significant and positive influence on the mediation of the relationship between Total Quality Management and operational performance.

Keywords:

Total Quality Management, Learning Organization, Operational Performance

Abstract:
Small Medium and Micro Enterprises (SMMEs) have made remarkable contributions to enhancing the economic growth of South Africa. The emergence of COVID-19 hindered the growth of SMMEs due to the lockdown imposed by the government on the 23rd of March, 2020. This study investigated the impact of COVID-19 on SMMEs and the future sustainability measures. To achieve the objectives of this study, a systematic review was adopted and 150 articles were downloaded and perused from various databases for the study. Findings obtained from the study revealed that several authors from different continents have made wide contributions to revive SMMEs amidst the COVID-19 disruption. The recommendations made to SMMEs include amplifying their communication networks and adopting e-commerce options, as well as Social Network Sites to reach out to their customers. Other recommendations include the adoption of transactional leadership, strategic management, employee management, financial management, and effective collaboration. The study further recommended that the government should endeavour to provide funding opportunities to SMMEs, improve the provision of infrastructure and enhance the effectiveness of the business environment. The study concludes that the SMMEs that were affected by the interruption of COVID-19 would be revived if the recommendations of this study are applied.

Keywords:

SMMEs in South Africa; COVID-19 disruption; Challenges of Covid-19; Sustainability measures; Job opportunities

Abstract:
This study sets out to review and contribute to the writings on healthcare advertising. In order to do so, the research’s main purpose is to depict aspects such as, how individuals in Dubai perceive healthcare advertising and advertising done by private hospitals. This will help marketers understand how these perceptions will further impact consumers’ choices of hospitals, as their main healthcare facilities in Dubai. Moreover, the study is sought to address several points such as healthcare delivery systems in Dubai and respective characteristics, economic expansion, and nonetheless brief examination of advertising implications in this industry. Also, a few concepts on marketing and communications, as well as some advertising theories are portrayed. Besides this, a more detailed literature review explores the beginnings of healthcare and hospital advertising and tracks consumers’ input toward hospital advertising throughout time. The study’s literature review also depicts the ethics and moral principles that surround healthcare advertising. In this way, the study approaches some points that with time have improved healthcare providers’ image and nevertheless changed their marketing practices and services into more sophisticated ones.

Keywords:

healthcare advertising; healthcare industry; private healthcare system; satisfaction; consumer choice